Integrations

Integrations connect ChatRex to messengers, CRMs, calendars, booking systems, and other services. A connection can provide a communication channel, a data source, or actions for a bot.

Integration categories

• Channels — connect messengers, social networks, marketplaces, and website chat.
• Booking systems — work with availability and appointments.
• Omnichannel platforms — connect multiple channels through one provider.
• CRM systems — work with contacts, deals, orders, tasks, and students.
• CMS and commerce platforms — connect stores, product catalogs, and commerce data, including MODX + miniShop2.
• Marketplaces — process questions, reviews, and marketplace conversations.
• Desk systems — handle support requests and hand conversations over to agents.
• Other integrations — connect additional data sources and services.
• Moguta.CMS — install the ZIP from ChatRex and connect the published catalog and storefront chat.

Connect an integration

1. Open Integrations in the sidebar.
2. Select Connect integration.
3. Choose the required category and service.
4. Select Connect, complete authorization, and save the settings.
5. Confirm that the integration is active.

To use a communication channel, assign it to the bot on Channels and launch. To read or update external data, add the relevant operation on Integrations and actions. See Actions in integrations for service-specific operations.