Desk
Connect helpdesk and service desk systems to ChatRex to handle customer requests and responses.
Integrations Desk connects ChatRex to support systems. They can forward new requests to the bot, post responses in the initial dialog, and provide actions to work with applications.
Accessible integrations
- Chat2Desk - addresses, messages, comments, tags, statuses and operator assignments.
- Radiant Service Desk — applications, internal notes, statuses, priorities, queues and performers.
After connecting
Check the incoming test request and the selected response mode. Then add the necessary operations in the tab Integrations and actions.
If public responses are enabled, test integration in a separate dialog: the bot message will be sent to the real client in the original channel.