Yandex Marketa

Integration allows you to receive customer feedback and questions, prepare and publish confirmed answers, classify appeals and process events of the seller’s office.

Obtaining data for connection

1. In the seller's office Yandex Marketa, open Settings> API and modules> API-Key.
2. Create an API-Key and enable Conversation with customers.
3. Copy the key: Once the window is closed, it may no longer be displayed.
4. Find the Business ID of the seller's office.

Add rights to orders, returns and goods only when the bot actually uses the relevant operations.

Connecting to ChatRex

1. Open Integrations and select Yandex Market.
2. Insert API-Key.
3. Enter Business ID and press Connect.
4. Wait for key and status check Connected.
5. Copy the webhook URL that appears in the connection settings.

API notifications

1. In Yandex Marketa, open Settings> APIs and modules> API notifications.
2. Press Connect notifications.
3. Choose the cabinet and the desired types of events: new reviews, comments, questions and other events used.
4. Insert HTTPS webhook URL from ChatRex.
5. Save the setting and wait for a successful PING check.

Without API notifications, the bot will be able to request data by actions, but new events will not arrive in ChatRex immediately after they appear.

What's available

• reviews and questions about goods;
• drafts and confirmed publication of responses;
• classification and transmission of complex appeals to the operator;
• orders and returns in the presence of rights;
• internal recommendations for product cards;
• Sending permitted events to the CRM if routing is enabled separately.

Actions bot

A description of the fields, publication restrictions, and recommended scenarios can be found in Actions Yandex Marketa.

Verification

1. Get a raw feedback or question.
2. Create a draft answer.
3. Check the text and publish it only after explicit confirmation.
4. Create a test event or wait for a new appeal and check for it in ChatRex.

Shutdown

Turn off integration in ChatRex, then delete or turn off the created API notification in the Yandex Market a account. If necessary, revoke API-Key.