Connecting Ozon Seller

Integration allows ChatRex to receive Ozon feedback, prepare secure drafts of responses, classify and transmit complex calls to the operator.

At this stage, Ozon questions and chats are not supported. Connect actions only for feedback.

Before you connect

1. In the Ozon Seller office, connect a paid subscription Manage reviews.
2. Confirm that the seller-account user can authorize applications to work with reviews.
3. Select a test review where you can check the receipt of data without publication.

The API role alone is not enough: without a subscription, Ozon does not provide integration access to reviews.

Connect

1. In ChatRex, open Integrations.
2. Select Connect integration, find Ozon Seller and select Connect.
3. On the Ozon page, sign in to the seller account.
4. Check the permissions requested and confirm the connection.
5. After returning to ChatRex, wait for the status Connected.

In the working version of ChatRex, the connection is made through the Ozon page. You do not need to enter the Client ID or the seller’s API key in ChatRex.

Authorize Ozon

On the Ozon page, the ChatRex app requests permission seller-api.review. It refers to the work with the reviews of the seller. ChatRex does not request access to orders or directory changes with this connection.

If Ozon shows a different or additional resolution, do not confirm the connection and write to ChatRex technical support.

What's available

• receiving feedback and detailed information about the recall;
• creating a draft response;
• Classification and identification of critical requests;
• transmission of the request to the operator;
• receiving integration events;
• creation of an internal draft of recommendations for the product card.

By default, the integration works in draft mode. Publishing requires separate write access and explicit approval of the final text. Product-card drafts do not change the Ozon catalog.

Available actions

The parameters of operations and the safe order of their use are described in the article Actions Ozon Seller.

Verify the result

1. Get a list of raw reviews.
2. Open one testimonial by ID.
3. Create a draft answer and check the facts, tone and lack of unconfirmed promises.
4. Confirm that without manual confirmation the answer is not published.

Disconnect

Open the Ozon Seller settings in ChatRex and select Disconnect. The bot stops receiving reviews, and Ozon actions become unavailable.