Connecting Ozon Seller

Integration allows ChatRex to receive Ozon feedback, prepare secure drafts of responses, classify and transmit complex calls to the operator.

At this stage, Ozon questions and chats are not supported. Connect actions only for feedback.

Before connecting n

1. In the Ozon Seller office, connect a paid subscription Manage reviews.
2. Make sure that the user of the cabinet can allow applications to work with reviews.
3. Select a test review where you can check the receipt of data without publication.

The API role alone is not enough: without a subscription, Ozon does not provide integration access to reviews.

Connection

1. In ChatRex, open Integrations.
2. Press Connect integration, find Ozon Seller and press Connect.
3. On the Ozon page, log in to the seller's office.
4. Check the permissions requested and confirm the connection.
5. After returning to ChatRex, wait for the status Connected.

In the working version of ChatRex, the connection is made through the Ozon page. You do not need to enter the Client ID or the seller’s API key in ChatRex.

Ozon authorization

On the Ozon page, the ChatRex app requests permission seller-api.review. It refers to the work with the reviews of the seller. ChatRex does not request access to orders or directory changes with this connection.

If Ozon shows a different or additional resolution, do not confirm the connection and write to ChatRex technical support.

What's available

• receiving feedback and detailed information about the recall;
• creating a draft response;
• Classification and identification of critical appeals;
• transmission of the request to the operator;
• receiving integration events;
• creation of an internal draft of recommendations for the product card.

By default, integration works in draft mode. The publication action requires a separately authorized recording mode and explicit confirmation of the final text by the user. The product card does not change the Ozon catalog.

Actions bot

The parameters of operations and the safe order of their use are described in the article Actions Ozon Seller.

Verification

1. Get a list of raw reviews.
2. Open one testimonial by ID.
3. Create a draft answer and check the facts, tone and lack of unconfirmed promises.
4. Make sure that without manual confirmation the answer is not published.

Shutdown

Open the Ozon Seller settings in ChatRex and click Unplug. After disconnecting, the bot will cease to receive feedback and perform the actions of this connection.