Actions Ozon Seller

After connecting Ozon Seller, the bot can work with reviews. Questions and chats from Ozon are now unavailable.

Working with feedback

Get available reviews from Ozon

Returns reviews with a status filter and a limit of 1 to 100. For the next page, use the returned cursor.

Get feedback from Ozon

Returns feedback by identifier, evaluation, product data and availability of response.

Create an Ozon Response Draft

Prepares text up to 3,000 characters, performs a risk check and returns a print of the exact version of the draft.

Publish Ozon's response

Only a clearly confirmed draft is published. You need permissioned recording mode, unchanged draft print, user confirmation and a unique operation key. Critical appeals and unconfirmed promises are blocked.

If the result of the publication is unknown, check the review in Ozon manually. Do not run a repeat with a new key until you make sure there is no answer.

Analysis and transmission to the operator

• Classify Ozon review - defines the topic, tonality, urgency and risk. You can send feedback or text and evaluation.
• Transmit the Ozon review to the operator - creates a manual route with the reason for the transfer.
• Receive Ozon - returns recorded integration events.
• Create a draft of the Ozon card - forms an internal recommendation on the name, description and attributes; the Ozon directory does not change.

Setting up

Add the actions in the Integrations tab and the actions of the bot and select the desired Ozon connection. Start by receiving a review, creating a draft and transferring it to the operator. Publish only after checking the script by a person.

Recommended scenario

1. Get raw feedback.
2. Open the exact review and classify it.
3. Give the operator a request for security, personal data, legal risks or forgery.
4. Create and verify a draft.
5. Only publish the confirmed version if the recording mode is allowed.