MessageHelp connection

The integration transmits messages to the bot from channels connected to MessageHelp.

Connection

1. Check that the channel is active in MessageHelp.
2. Open Integrations in ChatRex.
3. Press Connect integration and select MessageHelp.
4. Enter your MessageHelp account login and password.
5. Press Connect.
6. Select the appropriate account or channel.
7. Make sure the status Connected is displayed.

Data for the bot

In the channel settings, you can transfer the name and type of the channel, the client’s phone number and previous messages. If history is included, specify Message Limit: only convey the context you really need to answer.

Designation of the channel

1. Open My Bots → Change → Channels and Launch.
2. Add the MessageHelp channel.
3. Set the conditions and save the changes.
4. Send a test message and check the response in the source channel.

If no messages are received, check the MessageHelp connection, selected account, subscription and bot schedule.