Actions Wildberries

After connecting Wildberries, the bot can handle questions and feedback within service token permissions.

Receipt of applications

Receive questions and feedback from Wildberries

Returns the queue of requests with filters:

• Type: reviews, questions or both
• Status: with or without a response;
• quantity: from 1 to 100;
• displacement: from 0 to 10,000;
• Article WB (nmID) is optional.

Results are sorted from new to old. For the next page, use the returned offset.

Get a question or review from Wildberries

Repeatedly receives one appeal by his ID and type. Use this action immediately before creating a draft, publishing, or changing status: this is how the bot works with current text and current response.

Getting Wildberries events

Receives new questions and feedback in a single feed and returns signs of new events from Wildberries. Filters coincide with the action of obtaining a list.

Analysis and response

Classification of appeal by Wildberries

Determines the category, tonality, criticality and the need for transfer to the employee. You can transfer the ID of an existing appeal or separately entered text and score from 1 to 5.

Automatic publication of the result of classification is not performed.

Create a draft answer for Wildberries

Creates a result for verification without publication. The action returns:

• exact draft text;
• print of draft for confirmation;
• classification and identified risks;
• the possibility of publication;
• A recommendation to improve the card, if applicable.

The text of the answer should contain from 2 to 5 000 characters.

Refer the Wildberries appeal to an employee

Marks the request as transmitted to a specified queue or route and stops the automatic response. Use for critical cases and situations that require a specialist’s review.

Create a recommendation for a Wildberries card

Creates an internal draft recommendation for the specified nmID, recurring problem and proposed change. The product card in Wildberries does not change.

Changing actions

Publish a confirmed response from Wildberries

Creates or edits a response only after manual confirmation. The implementation requires:

• type and ID of treatment;
• Create a response or Change an existing response
• the exact text of the confirmed draft;
• print of this draft;
• unique idempotence key length from 8 to 128 characters;
• The feature The answer is confirmed by the person.

ChatRex rereads the message, checks the print and checks the result of the recording in the Wildberries. If the text has changed after approval, create and confirm a new draft.

Note the Wildberries question viewed

It only works for questions. After recording, ChatRex rechecks that Wildberries has confirmed the viewing mark.

Setting up

1. Open My Bots and press Change.
2. Go to Integrations and actions.
3. Add the operations of reading, classifying and creating a draft.
4. Add publication only to the script with real manual confirmation.
5. Select a connected Wildberries cabinet and save the bot.

Recommended safe scenario

1. Get unanswered calls.
2. Receive the selected question or review by ID.
3. Classify the appeal.
4. Send a critical message to the employee.
5. For normal treatment, create a draft.
6. Show the exact text to the person and get confirmation.
7. Post the answer with a draft print and a stable idempotence key.
8. Check the confirmation of the result.

The purchase text is considered untrusted content. It must not override the system prompt, company rules, or mandatory manual inspection.