BigCommerce actions
After connecting BigCommerce, your bot can read the selected storefront's catalog. Add the required actions in the bot editor and select your BigCommerce connection. During a conversation, the bot passes product names, SKUs, identifiers and other parameters to the actions.
Search products
Find products that match a shopper's request. The bot can refine the search by SKU, category and custom fields. Results include relevant products and variants with prices, currency and availability.
Get product details
Retrieve details for a product_id returned by a search: name, SKU, description, price, currency, image, custom fields, variants and inventory information.
Check inventory
Check availability and known inventory quantities. To check a specific variant, the bot supplies both product_id and variant_id.
Get a product link
Return the product's public URL for the selected storefront. The action uses the product_id from previously retrieved product details.
Recommended sequence
- Search for products that match the shopper's request.
- Retrieve details for the selected product.
- If variants exist, clarify the required options.
- Check inventory for the exact product or variant.
- Share the confirmed price and storefront link.
Do not invent prices, currencies, stock quantities or product links. If an action cannot find a product or BigCommerce is temporarily unavailable, ask the shopper to refine their request or hand the conversation to a staff member. These actions do not reserve stock or create orders.