Connect BigCommerce

Connect a BigCommerce storefront catalog to your ChatRex bot. The bot can search products and variants, retrieve current prices, check inventory and share storefront product links.

The integration uses read-only access. ChatRex does not read customer or order data, change products or inventory, create orders, or process payments.

Before you connect

You will need:

• a BigCommerce store and permission to install apps;
• a published test product, preferably with a variant and tracked inventory;
• a ChatRex account, or access to create one during setup.

ChatRex requests read-only access to products, store information, channels and sites. Each connection uses one selected storefront. App installation is free; a ChatRex subscription is purchased separately from ChatRex.

Connect

1. Once the app is published, open ChatRex for BigCommerce in the BigCommerce App Marketplace and click Install.
2. Review the requested permissions and confirm installation.
3. In the installation screen inside BigCommerce, click Continue to ChatRex. ChatRex opens in a new tab.
4. Sign in to your existing ChatRex account or choose Sign up to create one, then confirm the store connection.
5. If the store has multiple storefronts, select the storefront whose catalog the bot should use.
6. In the ChatRex bot editor, add the BigCommerce actions and select the connected store.

You do not need to enter your BigCommerce administrator password or API token in ChatRex. Installation and subsequent app launches use BigCommerce's authorization flow.

Data the bot can read

• visible products, names, descriptions and SKUs;
• variants and their options;
• current prices, sale prices and currency;
• inventory and availability for a product or variant;
• images, custom fields and public product links.

For the selected storefront, ChatRex uses only products assigned to that storefront and its corresponding links.

Verify the connection

1. Select a published product with a known SKU, price and inventory quantity.
2. Ask your test bot to find it by name or SKU.
3. Compare the returned variants, price and currency with BigCommerce.
4. Check inventory for the exact variant.
5. Open the returned product link and confirm that it belongs to the selected storefront.

Disconnect

Disconnect BigCommerce in the ChatRex integration settings or uninstall the app from the BigCommerce control panel. Uninstalling deactivates the connection, and the bot stops accessing the store's data. To reconnect after uninstalling, install the app again.

For help, contact support@chatrex.pro.