BigCommerce Connection

How to connect the catalog of your selected BigCommerce storefront to the ChatRex AI Consultant.

The integration gives the bot read access to the catalog of the selected BigCommerce storefront. The bot will be able to find goods and options, get current prices, check balances and send a link to the product to the buyer.

ChatRex does not read customers and orders, does not change the catalog or balances, does not create orders or accept payment.

Issue status

The app is being published in the BigCommerce App Marketplace. It is impossible to connect a new store before the appearance of a public card. This instruction describes the prepared connection path and will be re-checked on a clean installation before feeding.

Before connecting n

Prepare:

BigCommerce store and user with the right to install applications;
published goods, preferably with the option and taking into account the remainder;
ChatRex account.

To work, ChatRex only asks you to read products, store information, channels and sites. One connection uses one selected showcase.

Connection

After posting, open the ChatRex for BigCommerce card in the BigCommerce App Marketplace and click Install.
Check the permissions requested and confirm the installation.
In the ChatRex window that opens, log in to an existing account or register a new one.
Confirm the link of the installed store to the ChatRex account.
If there are several storefronts in the store, choose the one whose directory the bot should use.
In ChatRex, open the bot editor, add BigCommerce actions and select the connected store.

The BigCommerce administrator password and API token are not manually entered into ChatRex. Installation and subsequent opening of the application use full-time BigCommerce authorization.

What data does ChatRex read?

visible goods, names, descriptions and articles;
options and their parameters;
current price, discount price and currency;
the balance and availability of the product or option;
Image, user fields and public link.

If a separate storefront is selected, ChatRex uses only the products and links assigned to it.

Verification

Select a published product with a known item, price and balance.
Ask the test bot to find it by name or article.
Compare the received options, price and currency with BigCommerce.
Check the rest of the exact version.
Open the returned link and make sure it leads to the selected storefront.

Shutdown

Disable BigCommerce in ChatRex integration settings or uninstall the app in the BigCommerce panel. After deleting the application, the connection is deactivated, and the bot will stop receiving store data. To reconnect, install the application again.

If you need help, write to support@chatrex.pro.