Actions Radiant Service Desk

After connecting Radiant Service Desk, operations are available that are supported by the installed version of the connector.

Available action

Get Radiant's application

Returns the application card. You can include correspondence articles and set a limit from 1 to 100.

Add an internal Radiant note

Adds a memo not intended for public response to the client.

Change the status of Radiant

Set a value from the Connection Status Directory.

Change the priority of Radiant

Set priority from the Radiant directory.

Assign Radiant application

Assigns a queue or performer from available directories.

Transfer to Radiant operator

Sends the application to the selected queue or the contractor and can attach a brief summary of the dialogue.

Recommended scenario

1. Get the application and the latest articles of correspondence.
2. Determine the priority and the right queue.
3. Add an internal note with the analysis result.
4. Make safe changes or pass the application to the person.
5. Change the final status only after completing the request.

If the action is missing or returns a feature error, update the connector and check the announced features and user rights of the integration.