Online chat for the site

Online chat adds a widget to the site through which visitors can communicate with the ChatRex bot.

Before you connect

To install, you will need access to the site code or developer assistance. Prepare a list of domains, corporate color and text greetings.

Create the integration

1. Open Integrations.
2. Select Connect integration.
3. On the tab Channels select Online chat for the site.

Customize the widget

On the tab Settings fill in the necessary parameters:

• primary color of the widget;
• interface language;
• welcome message;
• Title and additional heading;
• subtitle;
• authorized domains;
• display the status In the network.

Only specify the domains on which the widget should work. Check the main domain and subdomains used.

Install on your website

1. Find the Copy the code and place it on your site.
2. Copy the code unchanged.
3. Add it to the pages of the site before the closing tag </body> or use the method of installing your CMS.
4. Publish the changes.
5. Open the site in a private window and make sure the widget appears.

Assign the channel to a bot

Open My Bots → Change → Channels and launch, add exactly Online chat for the site and save the changes.

Verify the result

Send a message through the widget as a visitor. Check the appearance of the conversation in Chats, the response on the site and the entry in History.

If the widget is not displayed, check the published code, domain list, site errors, and script blockers.