Actions Chat2Desk

After chat2desk connection, the bot works with requests within the rights of the API token.

Available action

Receive an appeal from Chat2Desk

Returns the address card. If necessary, turn on messages and set a limit from 1 to 100.

Add an internal comment to Chat2Desk

Adds a note visible to employees but not to the customer. Suitable for resumes, tips and verification results.

Add the Chat2Des tag k

Assigns the address tag from the directory of the connected company.

Change the state of the Chat2Desk dialogue

Opens or closes the dialogue. Use closure only after the client’s request is fulfilled.

Assign Chat2Desk

Assigns an operator or group from an available directory.

Transfer the operator Chat2Desk

Passes the message to the operator or group and may add a brief summary of the context.

Recommended scenario

1. Receive the message along with the latest messages.
2. Add a tag and an internal resume if you need support rules.
3. Perform an automatic response only in permitted mode.
4. If in doubt, appoint a group or pass the appeal to the operator.
5. Close the dialogue only after a confirmed decision.

Tag, operator, and group directories are downloaded from a connected Chat2Desk company. If the value is missing, check the token rights and settings in Chat2Desk.