TravelLine connection

Integration allows the bot to obtain up-to-date information about the accommodation facility, search for available rooms and rates, issue a TravelLine link for booking and check the existing reservation.

TravelLine connects as a data source and a set of actions. This is not a separate communication channel: the guest continues to write a bot through a connected messenger, CRM or online chat.

Before connecting n

Prepare:

• an active ChatRex account;
• access to the accommodation facility in TravelLine;
• Client ID and Client secret for integration
• numerical ID of the location.

Get TravelLine integration details or request them from the TravelLine manager or technical support. Make sure that the issued details have access to the connected object.

Connecting to ChatRex

1. Open Integrations.
2. Press Connect integration.
3. On the Data Sources tab, select TravelLine.
4. Press Connect.
5. Fill in the fields Client ID, Client secret and ID of the Accommodation.
6. Confirm the connection.
7. Make sure TravelLine appears in the list of connectivity integrations.

ChatRex immediately checks access to the specified object. If the check did not pass, compare the object ID and details or clarify their rights in TravelLine.

Setting up the bot

After connecting, add the necessary operations in the tab Integrations and actions. Receiving hotel information, searching rooms and checking reservations are described in the article Actions TravelLine.

In the instructions of the bot, specify when it should:

• Tell about the hotel and its rules;
• request dates, number of adults and age of children;
• find available rooms and send the guest a link to the reservation;
• Request your reservation number and guest’s name to verify status.

Verification

1. Get information about the property and compare the name and contacts with TravelLine.
2. Find available numbers for test dates.
3. Open the resulting link and check the dates and accommodation facility on the TravelLine page.
4. Check the existing test reservation by guest number and surname.

Restrictions and security

• ChatRex does not copy the database of rooms and reservations, but requests relevant data when performing an action.
• Integration does not create, modify or cancel reservations.
• The reservation is made by the guest at the protected TravelLine link.
• To check the reservation, you need the exact number and surname of the guest.
• The bot's response did not reveal the guest's name, email or phone number.
• Client secret is stored on the ChatRex server in encrypted form and is not shown after connection.