# Omnichannel platforms

Omnichannel platforms combine messengers and other communication channels in one service. The integration transmits messages from the channels connected to the platform to ChatRex and returns the bot’s responses to customers.

## Available platforms

- [**Wazzup**](<./Wazzup.md>) is a connection using the Wazzup API key.
- [**Wappi**](<./Wappi.md>) - Connecting integration and selecting the available channel.
- [**WaHelp**](<./WaHelp.md>) is the authorization and use of WaHelp channels.
- [**MessageHelp**](<./messagehelp.md>) - Authorization and processing of messages from MessageHelp.
- [**MANGO Dialogues**](<./mango-dialogues.md>) – calls from MANGO Dialogue channels via the API Connector.

## General settings

1. First, connect the desired messenger or channel in the personal account of the chosen platform.
2. Open **Integrations** in ChatRex and connect the platform as instructed.
3. Make sure ChatRex has a list of available channels.
4. Add the desired bot channel in the **Channels and launch** tab.
5. Send a test message and check for a response.

!!!note
The state of the channel and its limitations depend not only on ChatRex, but also on the settings and tariff of the omnichannel platform.
!!!