# Desk

Integrations Desk connects ChatRex to support systems. They can forward new requests to the bot, post responses in the initial dialog, and provide actions to work with applications.

## Accessible integrations

- [**Chat2Desk**](<./Chat2Desk.md>) - addresses, messages, comments, tags, statuses and operator assignments.
- [**Radiant Service Desk**](<./Radiant Service Desk.md>) — applications, internal notes, statuses, priorities, queues and performers.

## After connecting

Check the incoming test request and the selected response mode. Then add the necessary operations in the tab **Integrations and actions**.

!!!warning
If public responses are enabled, test integration in a separate dialog: the bot message will be sent to the real client in the original channel.
!!!