# RetailCRM connection

Integration allows you to process messages from RetailCRM channels and work with directory, customers and orders.

## Connection

1. Open **Integrations** in ChatRex.
2. Press **Connect integration** and select **RetailCRM**.
3. Open **Connect** and press **Connect**.
4. In RetailCRM, open the application marketplace.
5. In the chatbot category, find ChatRex and click **Connect**.
6. Confirm the connection in the ChatRex window.
7. Check the status of **Connected**.

## Use as a channel

1. Open **My Bots → Change → Channels and Launch**.
2. Add RetailCRM.
3. Select the RetailCRM channels from which the bot must handle the messages.
4. Configure the transmitted fields and return the client to the dialog if these options are needed.
5. Save the changes.

## Actions

Receiving goods and orders, creating an order and setting a task are described in the article [**Actions RetailCRM**](<../../actions/integrations/retailcrm.md>).

## Verification

Use a test client and order. Check the incoming message, receipt of the catalog, order creation and no duplicates.

!!!warning
Before creating an order, the bot must confirm the composition, quantity, customer contacts and method of receipt.
!!!