# Working with chat rooms in amoCRM

After connecting ChatRex Lite messengers, chats become available directly in the amoCRM interface.
There are two ways to work with chats: **through the list of shared chats** and **through a specific transaction**.

## ChatRex shared chats

The left amoCRM menu displays the **ChatRex** button.

Clicking on it opens a list of **all chats** connected via ChatRex Lite.

This shows:
- all active dialogues with customers;
- chats from WhatsApp, Telegram, MAX and Avito;
- correspondence regardless of transactions.

This regime is used when:
- You need to quickly find a chat for the client;
- correspondence is not yet linked to the transaction;
- The manager works with several dialogues.

## Chats

The transaction card on the right displays the **ChatRex** block.

This block is associated only with contacts added to the transaction.

### How to open a chat from a deal

1. Open the right deal.
2. Find the **ChatRex** block on the right.
3. Press **Open chat**.

Chat **will open only with those contacts** that are added to this transaction.

## What's the difference between chat rooms

**ChatRex button on the left**:
- shows all chats of the account;
- is independent of transactions;
- It is suitable for general control of correspondence.

**The ChatRex button in the transaction**:
- opens a chat tied to a specific transaction;
- takes into account contacts within the transaction;
- It is used to work with a specific client.

## Incoming and outgoing communications

- All incoming messages from customers are automatically displayed in chat rooms.
- Managers' responses are sent directly from amoCRM.
- All correspondence is stored in history and is available to other managers with access to the transaction.
- If the creation of transactions is configured for the channel, a new appeal appears at the selected stage with a given name.

## Team work

- Several managers can work in one chat room.
- History Correspondence is not lost when the person responsible changes.
- The manager sees all communication with the client.

ChatRex Lite allows you to communicate centrally and not lose customers due to scattered dialogues.