# Actions Chat2Desk

After [chat2desk connection](<../../integrations/desk/Chat2Desk.md>), the bot works with requests within the rights of the API token.

## Available action

### Receive an appeal from Chat2Desk

Returns the address card. If necessary, turn on messages and set a limit from 1 to 100.

### Add an internal comment to Chat2Desk

Adds a note visible to employees but not to the customer. Suitable for resumes, tips and verification results.

### Add the Chat2Des tag k

Assigns the address tag from the directory of the connected company.

### Change the state of the Chat2Desk dialogue

Opens or closes the dialogue. Use closure only after the client’s request is fulfilled.

### Assign Chat2Desk

Assigns an operator or group from an available directory.

### Transfer the operator Chat2Desk

Passes the message to the operator or group and may add a brief summary of the context.

## Recommended scenario

1. Receive the message along with the latest messages.
2. Add a tag and an internal resume if you need support rules.
3. Perform an automatic response only in permitted mode.
4. If in doubt, appoint a group or pass the appeal to the operator.
5. Close the dialogue only after a confirmed decision.

Tag, operator, and group directories are downloaded from a connected Chat2Desk company. If the value is missing, check the token rights and settings in Chat2Desk.