Before setting up, connect [**amoCRM**](<../../integrations/CRM/amoCRM.md>) in the Integrations section.

## Available action

- **Change the status of the transaction** - transfers the current transaction to the selected stage of the funnel.
- **Change the trade field** - records the value in the transaction field.
- **Change the contact field** - updates the associated contact data.
- **Change the company field** - updates the data of the related company.
- **Set the task** - creates a problem in amoCRM for the responsible employee.

For contact and company fields, you can select **Responsible** and assign a user. When configuring the channel in the **What information to transfer to the bot** are also available **ID of the transaction** and **Reference to the transaction**.

The standard **Send to another bot** also works in the amoCRM channel: select the receiving bot and it will continue the ongoing dialogue.

To write data from the chat, create a variable, such as `phone`, `email` or `client_request`, and then substitute it using `@` into the field value.

### Lists and multi-lists

In actions **Change the field of the transaction**, **Change the field of contact** and **Change the field of the company** for fields such as list or multilist can:

- select an existing option;
- enter your own value and confirm it;
- enter `@` and select a variable whose value will be added as a new list element.

Before calling an action, make sure the variable is filled. Empty value should not create a new variant in CRM.

## Recommendations

- To change the status, explicitly specify the transition condition in the prompt.
- Before recording your phone or email, ask the user to check the value.
- Do not clean existing fields with empty variables.
- After setting up, test the action on a test deal.