# Actions

Actions let a bot do more than return text. During a conversation, it can send a file or notification, call an external system, update CRM data, check availability, or create an appointment.

## Start here

1. [**How actions work**](<./how-actions-work.md>) — enable actions, configure the action card and variables, handle the result, and test the flow.
2. [**Built-in actions**](<./basic-actions.md>) — use ChatRex actions that do not belong to a specific integration.
3. [**Actions in integrations**](<./integrations/index.md>) — configure operations provided by CRMs, calendars, booking systems, commerce platforms, and other connected services.

First connect the required service in [**Integrations**](<../integrations/index.md>). Then open the bot's **Integrations and actions** tab, enable actions, describe the bot's main purpose, and add only the operations required by the scenario.

!!!warning
Require explicit user confirmation before an irreversible or financial operation.
!!!