Configure bot behavior

Open the bot's Bot behavior tab to control how it reacts to incoming messages.

Message processing

Choose whether the bot should process each message immediately or wait briefly and combine several consecutive messages into one request, when the selected configuration supports accumulation. Immediate processing works well for short, complete requests. Accumulation is useful when customers commonly split one thought across several messages.

Progress messages

Enable an intermediate message for long responses if customers should see that their request is being processed. Set the delay and text. ChatRex does not send it if the main response is ready first. Individual actions can also have their own progress message.

Automatic greeting

Enable the greeting if the bot should send a fixed message before or together with its first generated response. Choose the timing, enter the text, and optionally repeat it after a defined pause. Because the greeting becomes part of the conversation context, instruct the model not to greet the user a second time.

Automatic stopping

Enable automatic stopping when the bot must end automation for a defined scenario or hand the conversation over to a team member. Describe the same condition clearly in the main instruction and any related action.

Select Save changes, then test normal, delayed, and handover scenarios on Testing.