ChatRex documentation

ChatRex helps you build an AI bot that answers customers, uses your company knowledge, and performs actions in connected services. A bot can book an appointment, find an order, update a CRM record, or hand a conversation over to a team member.

New to ChatRex?

Follow the Quick start in order. To launch your first bot, you will:

1. create a bot;
2. define its role and rules in the main instruction;
3. connect a channel such as Telegram or WhatsApp;
4. assign that channel to the bot and configure launch conditions;
5. test the conversation on the Testing page;
6. send a final test message through the real channel.

Start the setup →

Browse the documentation

• Quick start — create and launch a bot from scratch.
• Prompts — define the bot's role, communication rules, and behavior.
• Knowledge base — upload files and connect knowledge to a bot.
• Integrations — connect channels, CRMs, calendars, and other services.
• Actions — let the bot read or update data during a conversation.
• Communications — review chats and take over a conversation.
• Reports & Analytics — assess conversation quality and find weak scenarios.
• Partner portal — manage client accounts and balances.
• ChatRex Lite for amoCRM — use the separate ChatRex product inside amoCRM.

Before going live

Confirm that the bot has a clear name and instruction, at least one assigned channel, correct working hours and launch conditions, an active subscription, and enough balance. Test a normal question, an ambiguous question, every important action, and the handover to a human. Finally, verify the same flow in the real channel.